Only Buy from an Aquatop Authorized Retailer. No Warranty From Unauthorized Online Resellers.

No Warranty from these Sellers

Authorized Dealers & Resellers:

• A physical (“brick & mortar”) pet or aquarium store. Online purchases made from a brick & mortar store’s own website are authorized. Purchases made from brick & mortar stores through 3rd party websites (Amazon, Walmart, ebay, etc.) will not be considered authorized sales and will not carry a manufacturer warranty.
  Aquatop.com
• TruAqua (Sold and Shipped @Amazon, @ebay, @Walmart)
• Truaqua.com
• Paws & Gears (Sold and Shipped @ Amazon)
• Chewy

 

Protect Your Investment, watch your warranty claim. Purchase Only From Aquatop Authorized Dealers
Aquatop products are sold exclusively to consumers through Authorized Dealers and Authorized online resellers. These sellers are trained by Aquatop to credibly represent the products. They provide professional advice, post-sale support, and service on all of our products. Unauthorized sellers often knowingly deceive the consumer by telling them that the product is covered under warranty and that the specific company will continue to support the original purchaser.

Please be advised, Aquatop is NOT obligated to honor warranty claims or support any products, even if they are “new,” when purchased from an unauthorized individual, unauthorized dealer, or unauthorized website seller via the internet.  When purchasing Aquatop products on online sites, such as Amazon.com, it is important to note where the product is being, “shipped and sold by” which is usually stated in the header for the product. If you are uncertain if an online reseller is an authorized retailer or not, please contact us directly for more information.  

Beware of Unauthorized Resellers
Unfortunately, Aquatop products are sometimes sold by companies not authorized to do so. Goods sold by these unauthorized resellers are not purchased from Aquatop; instead, they are acquired from a host of other sources. Aquatop products sold by unauthorized resellers may have been:

• Purchased on a secondary “gray” market
• Damaged, defective, or used
• Stolen goods
• Many websites, eBay and Amazon sellers will frequently change user names and web addresses so they cannot be reached to solve consumer problems. Other sites simply go out of business or are non-responsive to requests.

Due to the nature of the goods sold by unauthorized resellers and their business practices, products sold by unauthorized resellers are not entitled to Aquatop warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.

What happens if I make a purchase from an unauthorized dealer, (such as third-party sellers on Amazon) and need warranty service?
– You can contact them directly to request warranty service. If they refuse, (which they usually do) you can call your credit card company to dispute the charge. Tell your credit card company that the seller refuses to honor the warranty and you want to do a charge-back. Thank you for your cooperation!